Frequently asked questions About True Grain.

At True Grain, we know that every project is unique — and so are the questions that come with it. Our FAQ page is here to guide you through the details of working with a professional, local woodworking company specializing in custom furniture, cabinetry, and carpentry across Hamilton and the Golden Horseshoe. We believe in transparency and communication every step of the way, so you always know exactly what to expect.

Below, you’ll find answers to some of the most common questions our clients ask about our process, materials, timelines, and pricing. Whether you’re ordering a custom dining table, a built-in wall unit, or a complete trim package, we want you to feel confident that your project is in the right hands.

What types of projects do you take on?

We specialize in custom wood furniture, cabinetry, and interior carpentry — including built-ins, vanities, shelving, stair trim, and feature walls.

Do you use local materials?

Yes. Every project is built using locally sourced Ontario hardwoods and high-quality sheet goods. Supporting local mills and suppliers ensures better consistency, sustainability, and craftsmanship.

How long does a typical project take?

Production timelines depend on size and complexity, but most custom builds take between 4–8 weeks. We provide clear timelines before we begin, so there are no surprises.

Do you offer design help?

Absolutely. We collaborate with you through sketches, materials, and finishes to ensure the final product perfectly suits your home and lifestyle.

Can you install what you build?

Yes — True Grain handles every stage, from fabrication to professional installation, ensuring a seamless fit and finish.

Our goal is to make the custom woodworking experience simple, honest, and enjoyable. If your question isn’t listed here, please contact us directly — we’re always happy to discuss your project in detail and guide you toward the perfect handcrafted solution.

How are project budgets managed?

We work transparently with clients to establish and manage project budgets effectively. Payment structures are discussed during the initial consultation and are typically based on project milestones to ensure a smooth and organized financial process.

How long does the design process typically take?

The timeline varies depending on the project’s scope and complexity. I ensure an efficient process without compromising on the meticulous attention to detail.

What role do clients play in the design process?

Client input is integral. We collaborate closely, from moodboard creation to iterations, ensuring the design aligns seamlessly with your vision and preferences.

What is the cost of a consultation?

At True Grain, we believe that the first step towards creating something exceptional should be straightforward and risk-free. That’s why we offer complimentary consultations to all potential clients. Our goal is to understand your vision, discuss your ideas, and provide expert advice without any obligation.

What’s the difference between custom and pre-fabricated cabinets?

Custom cabinets are built to fit your space exactly, offering total control over dimensions, materials, and finishes. They’re designed with your lifestyle and preferences in mind—whether it’s maximizing storage in a small kitchen or matching unique architectural elements. Pre-fab cabinets, on the other hand, come in standard sizes and designs, often resulting in gaps, fillers, and compromises in quality.

At True Grain, we design each piece to harmonize with your space, using locally sourced materials and hand-crafted precision for lasting value.

How long does a custom cabinetry project take?

The timeline depends on the project’s complexity, size, and material availability. Typically, the design and approval phase takes 1–2 weeks, followed by 4–8 weeks for fabrication and installation.

Our process at True Grain includes a collaborative consultation, 3D renderings for your approval, and a clear schedule to keep you informed every step of the way.

What types of wood do you recommend for furniture and cabinetry?

Popular choices include walnut, white oak, maple, and cherry—each offering different grain patterns, hardness levels, and tones. Your lifestyle and design goals help determine the best fit.

We recommend hardwoods for durability and timeless beauty, and we always consider environmental factors and finishes that will suit your space long-term.

Can you match my existing furniture or cabinetry?

Yes, with custom woodworking, we can match existing styles, colours, and finishes—even recreating vintage details or architectural trim.

At True Grain, we specialize in blending new work seamlessly with your home’s character—whether you're adding to a heritage space or modernizing a classic layout.

How do I care for custom wood furniture and cabinets?

Routine dusting with a soft cloth, avoiding excess moisture, and using gentle cleaners are key. For cabinets near sinks or stoves, periodic wipe-downs protect the wood from wear and tear.

We provide care instructions tailored to the finish and wood species used, helping you protect your investment for decades.

How much does custom cabinetry cost?

Custom cabinetry pricing depends on size, materials, finishes, and complexity. On average, custom kitchen cabinetry can range from $5,000 to $30,000+. We provide clear, itemized quotes after the consultation phase to ensure transparency.

What’s the design process like for custom furniture?

We start with a consultation, sketch ideas, and finalize with detailed 3D renderings. Once approved, we begin sourcing materials and handcrafting your piece with care and precision.

Can you design cabinetry for small spaces or awkward layouts?

Absolutely. Custom cabinetry is ideal for maximizing tight or irregular spaces. We create built-ins, corner units, and clever storage solutions to fit your space perfectly.

Do you handle installation as well?

Yes, we manage the entire process—from design and fabrication to delivery and professional installation—ensuring a seamless experience and flawless finish.

What’s the best wood finish for kitchens or bathrooms?

We recommend durable, water-resistant finishes like polyurethane or catalyzed lacquer for kitchens and bathrooms. These protect the wood while highlighting its natural beauty.

Do I need an interior designer, or can you help with that?

While we’re happy to collaborate with designers, many clients work with us directly. We guide you through design decisions, material selection, and layout planning.

What’s the difference between hardwood and softwood?

Hardwoods like oak, walnut, and maple are denser and better suited for furniture and cabinetry. Softwoods (like pine) are more affordable but less durable.

Can I see examples of your past work?

Yes—check out our gallery on the website or book a consultation to review case studies and material samples in person.

How can I personalize my cabinetry?

Options include wood species, finishes, hardware, door styles, trim details, and custom interior features like spice racks, pull-outs, and lighting.

Is custom furniture worth the investment?

Absolutely. It’s built to last, tailored to your lifestyle, and reflects your personal taste. Unlike mass-produced pieces, ours are one-of-a-kind and crafted to endure.

Do you offer environmentally friendly options?

Yes. We prioritize sustainably sourced wood and low-VOC finishes, and we’re happy to work with eco-conscious clients to reduce environmental impact.

Can you repair or refinish old furniture?

We offer refinishing and selective repair services for solid-wood pieces. Whether it’s restoring a family heirloom or updating a finish, we’re here to help.

How should I prepare for a cabinetry consultation?

Bring inspiration photos, rough measurements, and notes about your needs. We’ll walk through options and help shape your ideas into a workable design.

Do you provide built-ins and wall units?

Yes—we specialize in custom built-ins for living rooms, offices, and libraries, with seamless installation and integrated design.

What makes your craftsmanship different?

Every piece we build is handcrafted using time-tested joinery, premium hardwoods, and attention to detail. We don’t just build—we craft with intention.